Terms and Conditions

Welcome to MGlobal Trading! These Terms and Conditions (“Terms”) govern your use of our website and your shopping experience with us. By accessing or purchasing from our site, you agree to these Terms. Please read them carefully before proceeding.

1. General Use

1.1 Who We Are: MGlobal Trading is your go-to online store for quality electric appliances. We’re here to make shopping for your home and lifestyle needs easy and enjoyable.
1.2 Who Can Shop: To place an order, you must be at least 18 years old or have permission from a parent or guardian.
1.3 Changes to Terms: We may update these Terms from time to time to reflect changes in our policies or services. Keep an eye out for updates.

2. Products and Availability

2.1 What We Sell: We specialize in electric appliances like refrigerators, air fryers, washing machines, etc.
2.2 Product Information: We do our best to provide accurate details, but images, descriptions, and prices may occasionally have minor errors.
2.3 Stock Levels: Sometimes items may sell out quickly. If this happens, we’ll notify you and provide options for substitutions, backorders, or refunds.

3. Prices and Payments

3.1 Pricing: All prices are listed in MYR and exclude taxes unless noted otherwise.
3.2 Payment Options: We accept list payment methods: credit cards, e-wallets, etc. Payments must be cleared before we ship your order.
3.3 Errors: In case of pricing errors or typos, we reserve the right to cancel or amend your order. If you’ve already paid, we’ll process a refund for the difference or contact you for next steps.

4. Orders and Shipping

4.1 Order Confirmation: Once you place an order, you’ll receive a confirmation email. Double-check it for accuracy!
4.2 Delivery Information: Shipping charges and delivery timelines will be displayed at checkout. We’ll do our best to meet the estimated times, but delays can happen due to external factors.
4.3 Risk of Loss: Once your order is delivered to your address, it becomes your responsibility.

5. Returns and Exchanges

5.1 Return Policy: You can return unused, undamaged items in their original packaging within 3 days of receiving them.
5.2 Refunds: Approved refunds will be processed to your original payment method within 3 days.
5.3 Non-Returnable Items: Custom or final-sale items cannot be returned. This will be stated on the product page.
5.4 How to Start a Return: Contact us at (+6011-3674 4933) with your order details, and we’ll guide you through the process.

6. User Accounts

6.1 Sign Up Benefits: Creating an account lets you track orders, save favorites, and check out faster.
6.2 Your Responsibility: Keep your login details secure. You’re responsible for any activity under your account.

7. Warranties and Repairs

7.1 Manufacturer Warranties: Most of our products come with warranties from the manufacturer. Check the product page or documentation for details.
7.2 Repairs: If something goes wrong with your product, reach out to us or the manufacturer for assistance.

8. Intellectual Property

The content on our website, including images, text, and branding, belongs to us or our partners. Please don’t use it without permission.

9. Limitation of Liability

We aim to deliver top-notch service, but we’re not liable for indirect or unexpected damages, such as losses caused by delivery delays or product malfunctions beyond our control.

10. Governing Law

These Terms are governed by the laws. Any disputes will be handled in courts located at Malaysia.

11. Contact Us

Need help? Have questions? We’re here for you!

Phone: (+6011-3674 4933)