At MGlobal Trading, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we’re here to help with our simple and transparent return and exchange policy.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the following conditions must be met:

1. The item must be unused, in its original packaging, and in the same condition as you received it.
2. Return or exchange requests must be made within 3 days of receiving the product.
3. Proof of purchase (e.g., order confirmation or receipt) must be provided.

Non-Returnable Items

Certain products are non-returnable, including:

• Items marked as final sale or non-returnable on the product page.
• Customized or personalized products.
• Products that have been used, installed, or altered.
• Damaged items due to misuse or improper handling by the customer.

Return Process

1. Initiate the Return: Contact our support team at (+6011-3674 4933) with your order details and the reason for the return.
2. Approval: Once approved, we’ll provide you with a return authorization and instructions for sending the product back.
3. Shipping the Return: Pack the item securely and send it back to the address provided. Note that return shipping fees are typically the responsibility of the customer, unless the return is due to a defect or error on our part.
4. Inspection & Refund: Once we receive the returned item, we’ll inspect it and process your refund within 3 days. Refunds will be issued to your original payment method.

Exchange Process

1. Request an Exchange: Reach out to us at (+6011-3674 4933) with the order details and the item you’d like to exchange.
2. Availability Check: We’ll confirm if the desired item is available for exchange.
3. Ship the Original Item: Follow the return process to send back the original item.
4. Receive the Replacement: Once we receive and inspect the original item, we’ll ship the replacement to you.

Defective or Damaged Items

If your product arrives damaged or defective:

• Notify us within 3 days of receiving the item with photos or evidence of the damage.
• We will arrange for a replacement or full refund at no extra cost to you.

Refund Policy

• Refunds are processed within 3 days of receiving the returned item.
• Shipping fees are non-refundable unless the return is due to an error or defect.
• For orders paid via credit card or bank transfer, it may take additional time for the refund to reflect in your account, depending on your financial institution.

Contact Us

If you have any questions about our return and exchange policy, don’t hesitate to get in touch:
Phone: (+6011-3674 4933)

We’re committed to making your shopping experience worry-free and enjoyable!