At MGlobal Trading, we aim to provide a seamless and reliable shipping experience for all our customers. Please review the details below to understand how we handle shipping and delivery.

Shipping Options

We offer the following shipping methods to suit your needs:

1. Standard Shipping: Estimated delivery time is 14 business days.
2. Express Shipping: For faster delivery, typically within 7 business days.

Delivery times may vary based on your location, order size, and product availability.

Order Processing

• Orders are typically processed within 14 business days after payment confirmation.
• Orders placed after 6pm or during weekends/holidays will be processed on the next business day.

Shipping Charges

Shipping costs are calculated at checkout and depend on:

• Delivery location.
• Weight and dimensions of the package.
• Selected shipping method.

Any applicable taxes or duties for international shipping are the responsibility of the customer.

Delivery Areas

We ship to the following regions:

• Domestic: Malaysia

For remote or restricted locations, additional delivery time or charges may apply.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment status in real time.

Delivery Issues

If you encounter any issues with your delivery, such as delays or damaged packages:

• Contact us within 3 days of the expected delivery date.
• For damaged items, please include photos of the packaging and product for faster resolution.

Failed Deliveries

If a delivery attempt fails due to incorrect address details or absence of the recipient:

• The courier will attempt redelivery or contact you for further instructions.
• Additional charges may apply for re-delivery or address changes.

Undeliverable Packages

If a package is returned to us as undeliverable:

• We will notify you and arrange for re-shipment.
• Shipping fees for re-shipment will be charged to the customer.